Shipping policy
Shipping & Processing
Velvet Veil Atelier carefully prepares and packages each order before shipment. Please review your shipping address carefully at checkout to ensure all information is complete and accurate.
Processing Times
Orders are typically prepared and shipped within 3–5 business days. Processing times refer to the time required to prepare your order before it is transferred to the shipping carrier and do not include carrier transit time.
During periods of high order volume, holidays, or other circumstances that may affect processing, additional preparation time may be necessary.
Shipping & Tracking
Once your order has been shipped, tracking information will be provided when available. Carrier delivery estimates are estimates and are not guaranteed by Velvet Veil Atelier.
Once a package has been accepted by the shipping carrier, transit and delivery are handled by the carrier. Delays caused by weather, transportation disruptions, holidays, carrier operations, or other circumstances outside of Velvet Veil Atelier’s control may affect the estimated delivery date.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an address error before your order has shipped, please contact Velvet Veil Atelier as soon as possible. We will make reasonable efforts to update the address when possible, but changes cannot be guaranteed once an order has entered processing or fulfillment.
Velvet Veil Atelier is not responsible for delivery issues resulting from an incorrect or incomplete address supplied by the customer.
Lost or Delayed Packages
If tracking has not shown delivery and your package appears to be significantly delayed or lost in transit, please contact us. We will assist with reviewing the tracking information and, when appropriate, opening an inquiry with the shipping carrier.
Carrier investigations and claims may require additional time to complete. Refunds or replacements are not automatically issued while a carrier investigation is pending.
Packages Marked Delivered
If carrier tracking shows your package as delivered but you cannot locate it, please check the delivery area, household members, neighbors when appropriate, parcel lockers, property management or mailroom personnel when applicable, and your local carrier.
Velvet Veil Atelier may assist with a carrier inquiry when possible. A carrier’s delivered tracking status does not automatically qualify an order for a refund or replacement.
Returned to Sender
Packages returned to Velvet Veil Atelier because of an incorrect or incomplete address, refusal of delivery, failure to retrieve the package, or another customer-related delivery issue may be eligible for reshipment.
Additional shipping charges may apply before the order is resent.
If an order is returned due to an error attributable to Velvet Veil Atelier, we will work with you to correct the issue at no additional shipping cost.
Damaged Packages
If your order arrives damaged or significantly leaked during transit, please contact Velvet Veil Atelier as soon as possible after delivery and include your order number along with clear photographs of the item and its packaging. This allows us to document the damage and determine the appropriate resolution.
Shipping Questions
If you have questions or concerns regarding the shipment of your order, please contact Velvet Veil Atelier through the contact information provided on our website.
Nothing in this policy limits any rights available to you under applicable law.